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First published: March 31, 2020
Last updated: April 1, 2020

This privacy policy describes how and what information Counseling Portal collects and how it uses the business and personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information Collection & Use

We collect the following personal information from you:

  • Contact Information such as name, email address, agency address and phone number

  • Unique Identifiers such as user name and password

  • Additional information may be required or voluntarily provided such as education, professional certifications and gender

We use this information to:

  • Post to your profile

Information Sharing

We will sell, share or disclose your personal information with third parties except for manners which are described in our privacy statement.


Privacy Statement

We may disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process,

  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,

  • if Counseling Portal is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

  • to any other third party with your prior consent to do so

User Access & Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change in your Account, or by emailing our Customer Service Team at  We cannot take requests via phone for security purposes. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


We use Secure Sockets Layer (SSL) technology to ensure the privacy and security of your personal information.  We utilize a 3rd party payment processor (Square) for processing payment information. We never keep payment information on file. For billing and management, you will be able to view the type of credit card used and the last four digits of the card. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website please contact us.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

Personal Information

We value your personal information and will never sell or give your information to third parties. Additionally, like we stated previously, we do not store payment information.

Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies may be used on this site. We do not link the information we store in cookies to any personal information you submit while on our site. We may also use session ID cookies which expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as transactional functionality, will be limited.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company, or service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, or service providers also use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc. Our third party partners employ clear gifs (a.k.a. web beacons/web bugs), images, and scripts that help them better manage various content on our site. We do not tie the information gathered to our customers’ or users’ personal information.

Links To 3rd Party Sites

Our site(s) may include links to other websites whose privacy practices may differ from those of Counseling Portal. We encourage you to carefully read the privacy policy of any website you visit.


We use a chat feature to assist you with customer service. If our chat feature is offline we will collect your name and email address so that we may reply to your request.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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